Pretty hard to believe we're only a few days away from the start of a new year! I bet you all are just as ready for it as I am. 2021 is going to bring a few important updates, changes, and product lineup updates as well.
International Shipping Due to Brexit
As of this time, starting 1/1/2021 we will no longer be able to ship to locations in the United Kingdom (this includes England, Scotland, Wales, & Northern Ireland) due to Brexit. There are a lot of shipping changes that we currently do not comply with, but we will be working on being in compliance with Brexit regulations to start shipping to the UK again sometime this year!
How Missing Orders Are Dealt With
As of 1/1/2021, we will have absolutely nothing to do with the claims process for missing orders. This will be completely up to the customer. Unfortunately this year, we have been hit by a couple scams regarding people claiming they haven't gotten their orders, but indeed did, causing our insurance claims to be denied through USPS and leaving us out not only money, but product. If you make an order with us and it does not make it to you, you will be required to file a claim with USPS and you will then be reimbursed with a check through them. We're sorry if this is an inconvenience, but we have to do everything we can to protect ourselves from scams. If you have any damages or missing items, please still continue to contact us because we can handle these issues with photo proof. Thank you for understanding!
Product Lineup Changes
This year, we made some tweaks to some recipes with some fantastic results. This next year, we will be focusing on bringing new items into circulation now that we've gotten certain recipes where we wanted them! New items will include cosmetics such as body glitter gel, lip gloss, liquid lipstick, lip scrubs, lip balms, nail polish, and possibly even highlighters and eye shadows. We're also looking into self care items such as shampoo, conditioner, lotion, facial creams, and more! We're also excited to start adding some extra accessories like shirts, stickers, more mini box cutters, and other little cool items. We'll have more announcements as time goes on!
Limits on Items Will Remain in Place
In the beginning of 2020, a limit was implemented on products. The typical limit is 3 of each item, but you may see some may have a 1 per person or a 2 per person limit. This has MOSTLY been followed, and we've been lenient to people not following these guidelines within reason. As of 2021, each order will be individually reviewed before the packing slip is printed, and any extras that were ordered outside of the limit will be refunded. These limits are put in place to help assure everyone will have a chance to get the items they want without them selling out too quickly and to keep things fair. We appreciate everyone being understanding of this! It's definitely helped us keep control over inventory this year.
Turn Around Time & Shipping
We had a lot of unplanned delays in 2020 due to household maintenance issues, illness, injury, and other Covid-related economic issues. We've been incredibly lucky to stay afloat this year and are incredibly appreciative of everyone's patience this year. In 2021, we will be aiming to have mostly ready to ship restocks, and would ideally keep our turn around time in a 1-3 business day frame. If our turn around time is expected to be anything more than that, it would be a max of 5 business days. Definitely looking forward to a smoother year this year!
Thank you all again for an amazing 2020! Could have been worse! We're still here!!